Refunds and cancelling a plan
How refunds work and what happens when a plan ends.
You can ask for a refund within 14 days of a purchase. The full rules are in our refund policy.
How to ask
Use the contact form with the topic “Refund request”, from the email address on your account, and include your order number from Billing history in your account.
When a plan ends
Paid features keep working for a short grace period so you can renew, then your account moves to the Free plan. Saved files then follow the Free plan’s storage rules.
Was this helpful?
Thanks for telling us.More in Plans and billing
Still need help?
Contact usWe reply within 2 working days.