Legal
Refund policy
Simple and fair: a full refund within 14 days of any purchase, and plans that never surprise you.
In short
- 14 days, full refund
No reason needed, on every paid plan.
- One email
Write to us from your purchase email; we handle the rest.
- No automatic charges
Plans don't renew by themselves; we remind you before they end.
1Our refund promise
If you are not happy with a paid plan, ask within 14 days of the purchase and you get your money back in full. This applies to every paid plan on ToolsMotive, including the Week pass.
2How to ask for a refund
- Write to our contact form from the email address you used to buy, with the order number if you have it (it is in Billing history in your account).
- We confirm by email. The money goes back to the payment method you used; how long it takes to appear depends on your bank or card provider.
3What happens to your plan
When a refund is made, the paid plan for that purchase ends and your account moves to the Free plan. Your files and settings stay, within the Free plan's storage rules.
4Renewals
Our plans do not renew automatically, so you are never charged again without choosing to renew. Each renewal is a new purchase with its own refund window.
5Fair use of refunds
We may decline repeated refund requests from the same person where it is clear the promise is being used to get paid features for free. Your rights under consumer law are never affected.
6Your legal rights
This policy adds to, and does not limit, any rights you have under the consumer law of your country.
Related policies
A Digital Motive (Pvt) Ltd